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0151 230 8931

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Consumer Rights / Sale of Goods / Supply of Services

The Consumer Rights Act 2015 (CRA) provides consumers with protection when making purchases for goods and services. It replaced The Sale of Goods Act 1979 (SoGa) and the Supply of Goods and Services Act 1982 (SoGSA) in relation to consumer matters. The SoGA and SoGSA still exist for goods and services in relation to business to business transactions.

The Consumer Rights Act 2015

Whether it be over the internet, over the phone, via a shopping channel, by mail order or on the high street, the CRA provides protection to the consumer. It also does not matter how small or big the goods are, i.e. they could be as small as a keyring or as large as a car.

Consumers cannot always rely on retailers to behave in a lawful or honourable way. It is therefore important that you understand the rights that the CRA provides and what remedies there are to resolve problems when buying goods.

Essentially, any goods that are sold must be:

  • of satisfactory quality; and
  • fit for a particular purpose; and
  • as described.

In addition to the above, any pre-contract information that you have been advised of and relied upon also forms part of the contract. This includes statements made verbally or in writing.

If the goods do not conform to the CRA then you as the consumer do have rights under the act. You can either have the goods:

    • repaired or;
    • replaced or;
    • a refund given or;
    • a combination of the above

 

The CRA now also applies to digital content which also must be satisfactory quality, fit for particular purpose and as described. Consumer have similar remedies to that of goods with the additional remedy that if digital content causes damage to a device or other content then the consumer has the right to have the damaged items repaired.

The CRA also has provision for a consumer contract for services. A service could be as simple as a window cleaner cleaning windows to a builder doing extensive repairs on a house.

A supplier providing a service must provide the service:

  • with care and skill and;
  • within a reasonable amount of time and;
  • at a reasonable price

Again like the provisions about goods, pre-contract information is also binding.

If there is a failure under this part of the act then you as the consumer can seek remedy by seeking an order for repeat performance or a price reduction

The Sale of Goods Act 1979 & The Supply of Goods and Services Act 1982

The SoGA and SoGSA still apply to business to business transactions in the same way as they did before

Essentially, any goods that are sold must be:

  • of satisfactory quality and;
  • as described.

A supplier providing a service must provide the service:

  • with care and skill and;
  • within a reasonable amount of time and;
  • at a reasonable price

So if you require any further advice or assistance in this area of law, please do not hesitate to contact us.

Reasons to Talk to Us

SAVE up to 67% versus a typical high street solicitor
FREE Initial consultation
Fully Insured, Experienced and Regulated
White Collar has the knowledge and expertise you need
We are easy to talk to and give advice in plain English
If we can’t do the job, we know someone that can
Nationwide and Worldwide coverage

Contact Us

  • 1 Old Hall Street, Liverpool, L3 9HF
  • [email protected]
  • 0151 230 8931
  • 0151 808 1320

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IMPORTANT NOTICE: The information you provide will be only used by us to administer your enquiry and any response. Use of this form does not create an attorney-client relationship and information transmitted will not necessarily be treated as privileged or confidential. If you are a client, please get in touch with your usual firm contact directly for the most timely response.

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Services for Solicitors

We provide Costs Drafting, Advocacy, Locum Fee Earner and Litigation Support services to Solicitors:

Costs Drafting

We have 13 years experience in Civil & Commercial Litigation, Personal Injury and Costs therefore we are able to draft bills accurately and in a compliant manner to ensure maximum recovery at speed and at low cost.

Our payment terms are also competitive:

  • Bill drafting fees reduced as per recovery – ensuring that we will recover the most we can for you;
  • Fixed negotiation fees – to ensure speed and efficiency;
  • Quick turnaround with maximum settlements – to aid your cash flow;
  • Capped fees for Paying Party work;

We are simply interested in good, honest costs drafting, negotiation and advice and our aim is to ensure that your needs come first.

Therefore, unlike other costs drafting firms, we will provide you with the advice before negotiation commences so we both know where we stand in terms of likely recovery and cash flow.

With a FREE Courier Service, we not give us a try for one file and compare us.

Locum Fee Earner/Litigation Support

Having over 12 years experience in civil litigation, We have been assisting solicitor firms with their busy case loads by acting as a fee earner within their firms.

Advocacy

We are able to cover hearings across the North West and North Wales (we can travel further if needed) as your agent for Infant Settlement Approval Hearings, Possession Hearings (Landlord/Tenant and Mortgage) and Costs Hearings.  We can also cover applications, small claims and enforcement hearings.
With fixed fees being applied in many cases, we understand that the lower you pay for advocacy services, the more profit costs you keep for yourself therefore, our fees are reasonable and for most of our local Courts are even cheaper than those charged by the major advocacy agencies.

Administration Services

With over 10 years administration experience, White Collar can offer a wide range of services to assist you and your business in achieving its goals as well as allowing you to save time on things that matter most – your business. The following list is an example of those services offered by White Collar.

  • Copy Typing
  • CV Drafting
  • Data Entry
  • Form Creation
  • General Administration
  • Invoice/Receipt Management/Creation
  • List Building
  • Mail Forwarding/Scanning
  • Online Contact Management
  • Online Diary Management
  • Online Services
  • Powerpoint Presentations
  • Spreadsheets
  • Word Documents

White Collar Legal & Admin

We have over 13 years legal and administrative experience so we can help you with your most of your legal and admin needs.

Reasons to Talk to Us

SAVE up to 67% versus a typical high street solicitor
FREE Initial consultation
Fully Insured, Experienced and Regulated
White Collar has the knowledge and expertise you need
We are easy to talk to and give advice in plain English
If we can’t do the job, we know someone that can
Nationwide and Worldwide coverage

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The White Collar & Scales Logo is a registered trademark owned by White Collar (Legal and Admin) Ltd. White Collar (Legal and Admin) Ltd is a company registered in England and Wales; Reg No.09105650; Registered Address: 1 Old Hall Street, Liverpool, L3 9HF. VAT Number: 273 5212 16.

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